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Order & Delivery
You can place your order directly online through our shop at tondeo.com. Simply add the desired items to your shopping cart and follow the order process.
We accept PayPal, credit card (Visa/Mastercard), instant bank transfer, SEPA direct debit and advance payment.
Shipping within Germany is free for orders over €30. Shipping costs for EU countries are €14.90.
The delivery time is 2-3 working days within Germany and 3-7 working days within the EU.
Yes, you can specify a DHL Packstation as your delivery address during checkout.
Returns & Customer Service
Yes, you have a 14-day right of withdrawal. Returns are free of charge.
Log in to your customer account and create a return label. Enclose the delivery note and return the package to us.
Please contact our customer service – we will arrange a quick exchange or refund.
Yes, you receive the statutory warranty on our scissors and electrical devices as well as our TONDEO service support.
Product knowledge
Our A, C, E, S and Premium Collection lines differ in design, material, handling and precision – suitable for every styling level.
These scissors were developed in cooperation with the ORGÆNIC haircutting experts and offer special ergonomics for flowing cutting techniques.
Yes, many of our scissors models are also available for left-handed people – simply select them in the product filter.
Yes, we offer an engraving service. The option appears directly next to the product during the ordering process.
Grinding service & care
Download the service form from our website, send us your scissors and the form, and we will take care of maintenance, sharpening, and adjustment.
Prices vary depending on the model between €35 and €60 plus VAT.
Clean them daily with a soft cloth, oil the gear area regularly and only have them professionally sharpened.
Yes, scissors from other manufacturers can also be sharpened as part of our service.
Newsletter & Information
At the bottom of each page, you'll find the registration field. Enter your email address and confirm your registration via an email link.
You'll receive exclusive insights into new products, invitations to events, tips from experts, and benefits before anyone else.
All information about events, collaborations and news can be found in the “Discover” section of our website.
Do you have any further questions?
If you have any further questions, our customer service will be happy to help:
📞 +49 212 25 20 70 | ✉️ info@ust-germany.com | Contact form